Delivery

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At Pet Stop we know that waiting for a delivery can be frustrating, that’s why we have put together a set of delivery and collect in-store options that are convenient for you.

Delivery Policy

We ship orders 5 days a week: Monday to Friday. If you place your order before 1pm we will aim to ship your parcel on the next day, subject to stock availability and parcel volumes.  Your parcel depending on its size will be sent via Royal Mail Tracked Service or Standard Delivery.  Your delivery should arrive within 2 working days from the time you receive your Order Dispatched email, however there may be factors out of our control that may delay this. Please allow extra time for remote areas.

*Certain products cannot be chosen for home delivery, and this may be due to number of factors.

Sudden demand may affect our designated stock levels resulting in products being withdrawn from home delivery until we are confident we can once again satisfy all orders in a timely manner.

Also weight restrictions, size restrictions and other contractual agreements mean that some products cannot be delivered under the same terms and delivery costs as the majority of our other items, these items are therefore available to ‘Click and Collect’ only. This will be state on the item if its restricted.

Delivery Options (Mainland UK & Northern Ireland) & Republic of Ireland

We offer the following delivery options for mainland UK,  Northern Ireland & Republic of Ireland deliveries.

Standard:

£4.95 up to 2KG

£8.00 up to 3KG

If you would prefer to upgrade the delivery to recorded delivery please leave a comment in the check out and we look into this and provide you with further details of the new charge for you to decide if you would like to go ahead. We will then invoice you through PayPal for the difference.

Delivery Rates (Remote UK Regions)

We offer standard delivery for all orders less than 30kg in the following regions:

Region Price:

Scottish Highlands - £12.00

Channel Islands - £16.00:

Isle of Man - £13.50

Isle of Wight - £13.50

Delivery areas not covered

We are currently unable to deliver to BFPO addresses, Isle of Scilly, Scottish Islands and International locations.

Free Collect In-Store Policy

We understand that sometimes it may not always be convenient to use home delivery or that you just don’t have time to find everything in the shop. To make buying from Pet Stop more convenient, we are launching our FREE collect in-store service.

Collect In-Store Options

Free Collect In-Store

If your order contains an item that is out of stock or is not sold in store, we will get the product sent in from the supplier. If your order is placed before 3:30pm, your order will be ready for collection the same day within 30minutes providing items are in stock.

Hassle Free Process

  1. Simply place your order choosing the Collect In-Store option during the checkout, selecting click and collect.
  2. We will then email you when your order is ready to pick up.
  3. Visit Pet Stop in the Green Ginger Arcade, you can find maps and opening times using our store locator. These details will also be included on your ‘Ready to Collect’ email.
  4. Please provide the following information when you collect in store: Proof of Purchase - a printed or digital version of your ‘Ready to Collect’ or your ‘Order Confirmation’ email.

If someone else is picking up the order on your behalf, they must bring your ‘Ready to Collect’ or your ‘Order Confirmationemail.

We will hold your Collect In-Store orders for 21 days before refunding as per the Pet Stop Refund Policy.

Norman & Jessie with filter

About Pet Stop:

Pet stop is the inspiration of Norman the rescue Rottweiller. Being the cheeky chappy that he is, he found chewing his lead into bits highly amusing. With nowhere local to purchase a replacement Pet Stop was born, our local Pet Shop in Tynemouth for all your pet needs.

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